Warranty & Service Terms

Gunatit Infotech • Winnipeg, Manitoba

Important: These terms explain service expectations and do not waive any consumer right that cannot legally be waived under Manitoba law.

1. Estimates, Diagnostics & Authorization

Computer/laptop diagnostic fee: $39. The diagnostic fee is waived when the customer approves and proceeds with the recommended repair, unless otherwise stated before service begins.
No repair, paid upgrade, replacement part, or additional charge will be performed without customer authorization.
Quotes are based on the condition and information available at the time. Additional faults or required parts may require a revised quote and customer approval.

Gunatit Infotech provides a 30-day limited labour warranty on the specific repair or installation work performed.
If the same issue is caused by workmanship from the original service and is reported within the warranty period, Gunatit Infotech will re-check and, where appropriate, correct the workmanship without an additional labour charge.
The labour warranty does not cover unrelated faults, new failures, accidental/liquid damage, malware reinfection, misuse, unauthorized modification, power/surge damage, normal wear, or third-party products/services.

New parts supplied by Gunatit Infotech are covered by any applicable manufacturer, distributor, or supplier warranty, together with rights provided by law.
Used, refurbished, or customer-supplied parts will be identified where applicable.
Customer-supplied parts are installed at the customer's risk; Gunatit Infotech does not provide a parts warranty on items it did not sell, except for workmanship of the installation itself.

Customers should maintain a current backup of important data before repair, upgrade, operating-system work, malware removal, storage replacement, or data-transfer services.
Gunatit Infotech will use reasonable care when handling devices and data; however, pre-existing faults may place data at risk.
Unless specifically purchased as a backup or recovery service, routine repair service does not include a guarantee that customer data can be preserved or recovered.
Passwords/PINs should only be provided when required for authorized testing and should be changed after service if desired.

Data recovery is best-effort only. No recovery percentage or specific file can be guaranteed unless expressly confirmed in writing.
Any third-party or specialist recovery cost will be disclosed for approval before proceeding.

The customer confirms they own the device/equipment or have authority to request service.
The customer should disclose known damage, liquid exposure, previous repair attempts, important data requirements, and access restrictions that may affect the work.

“From” pricing may apply because final labour depends on access, cable routes, building construction, height, drilling, power availability, equipment compatibility, and site conditions.
The customer is responsible for identifying building restrictions, concealed hazards, landlord/condo permissions, or areas where drilling/cabling is not permitted.
Changes to the agreed scope will be discussed and approved before additional chargeable work is performed.

Payment is due when service is completed, the device is ready for pickup, or according to the approved quote/invoice terms.
Accepted methods may include cash, e-Transfer, card, or another agreed method.
Special-order parts, software licences, equipment, or larger projects may require a deposit before ordering or scheduling.
Applicable taxes will be charged when legally required.

Customers should collect repaired equipment promptly after being notified that it is ready.
Where a storage charge may apply, the customer will be informed.
Any treatment of unclaimed equipment will be handled only as permitted by applicable law.

Work not yet performed may be cancelled, subject to completed diagnostic work and any disclosed non-refundable special-order cost.
Special-order, activated, licensed, custom-configured, or non-returnable items may not be refundable where the supplier does not accept a return and this was disclosed before purchase.

Gunatit Infotech may keep electronic records of jobs, estimates, approvals, invoices, payments, parts, and technician notes.
Customer approval may be documented by signature, email, text, WhatsApp, online approval, or another clear written/electronic method.

Services are intended to be performed in a skillful and workmanlike manner.
No provision of these terms is intended to waive, restrict, or exclude a right or remedy that cannot legally be waived under Manitoba law.
If any term conflicts with mandatory law, the mandatory law applies and the remaining terms continue to the extent permitted.

Gunatit Infotech
Winnipeg, Manitoba
Phone: +1 431-999-3027
Email: gunatitinfo36@gmail.com
Website: www.gunatitinfotech.com